1. Overview
Eleva Property Pty Ltd (ACN 696 336 642) ("Eleva Property", "we", "us", "our") is committed to protecting the privacy of personal information we collect. This Privacy Policy explains how we collect, use, hold, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website (elevaproperty.com.au) or engaging with our services, you agree to the terms of this Privacy Policy.
2. What Personal Information We Collect
We may collect the following types of personal information:
- Contact details: name, email address, phone number, postal address
- Property details: property address, ownership details, financial information relevant to a property transaction
- Communications: records of correspondence between you and Eleva Property
- Website usage data: IP address, browser type, pages visited, referral source (collected automatically via cookies and analytics tools)
We do not collect sensitive information (as defined in the Privacy Act) unless required for a specific service and with your explicit consent.
3. How We Collect Personal Information
We collect personal information:
- Directly from you when you complete a contact form, send an email, or call us
- Through our website via cookies and analytics tools (including Google Analytics and Google Tag Manager)
- From publicly available sources (such as property title registers and council records) where relevant to a property assessment
4. Why We Collect and Use Personal Information
We use personal information to:
- Respond to enquiries and assess properties for potential partnership or acquisition
- Prepare and administer joint venture agreements, purchase contracts, and related documentation
- Improve our services and website
- Meet our legal and regulatory obligations
- Communicate with you about projects, outcomes, and relevant updates
We do not use personal information for unsolicited marketing without your consent.
5. Disclosure of Personal Information
We may disclose personal information to:
- Our legal advisors, conveyancers, and financial advisors involved in a transaction
- Trades and contractors involved in renovation projects (limited to what is necessary)
- Government bodies as required by law
- Analytics and marketing service providers (Google, Meta) on an anonymised or aggregated basis where possible
We do not sell personal information to third parties.
6. Overseas Disclosure
Some of our service providers (including Google and Meta for analytics) may process data outside Australia. We take reasonable steps to ensure any overseas disclosure complies with the Australian Privacy Principles.
7. Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure data storage, access controls, and using encrypted communications where available. No internet transmission is completely secure — we cannot guarantee the security of information sent to us electronically.
8. Access and Correction
You have the right to access personal information we hold about you and to request correction of inaccurate or out-of-date information. To make a request, contact us at office@elevaproperty.com.au. We will respond within a reasonable time and in accordance with our obligations under the Privacy Act.
9. Cookies
Our website uses cookies for analytics and functionality purposes. You can disable cookies via your browser settings, but this may affect website functionality. We use Google Analytics and Google Tag Manager — see Google's privacy policy for how Google processes data collected via these tools.
10. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us at office@elevaproperty.com.au. We will investigate and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
11. Contact
For privacy-related queries: office@elevaproperty.com.au / Eleva Property Pty Ltd / ACN 696 336 642